Qantas Cyberattack: Customer Data Breach Confirmed, Systems Secured

Qantas has confirmed a cybersecurity breach that compromised customer data via one of its third-party contact centres, raising concerns about personal information security but not affecting flight operations.

In a statement released at 2:22 PM AEST on 2 July 2025, the airline disclosed that a cybercriminal gained access to a third-party customer servicing platform used by a Qantas call centre. The breach, discovered on Monday, 30 June, prompted immediate containment measures. Qantas has assured the public that its core operational systems remain secure.

What Data Was Compromised?

An initial investigation reveals that the compromised information includes customer names, email addresses, phone numbers, dates of birth, and Frequent Flyer numbers. However, the airline emphasized that no credit card details, passport information, or account login credentials were exposed.

While the full extent of the breach is still being assessed, Qantas expects the volume of data accessed to be “significant.”

Airline Operations Unaffected

Despite the data breach, Qantas confirmed there has been no impact on its operational systems or flight safety. Customers with upcoming travel plans do not need to take any action and can continue using the Qantas App or website to manage their bookings.

Qantas’ Response

“We sincerely apologise for this incident and recognise the uncertainty it may cause,” the airline said. “Our customers trust us with their personal information, and we take that responsibility seriously.”

Qantas has mobilised independent cybersecurity experts and is working with relevant government agencies to investigate the breach. Additional security protocols are being introduced to further tighten access and improve real-time threat detection.

Customer Support Measures

Affected customers are being contacted directly. Qantas has set up a dedicated support line—1800 971 541 (or +61 2 8028 0534 for international callers)—available 24/7. The support team is equipped to provide identity protection advice and resources.

The airline also reiterated that no Frequent Flyer accounts have been compromised and that sensitive financial or passport information was not stored on the affected platform.

What Comes Next?

As the investigation unfolds, Qantas has committed to keeping customers informed via its official communication channels. The airline will continue contacting individuals whose data may have been affected.

For now, while the incident has raised legitimate concerns about third-party data handling practices, Qantas’ proactive containment and transparency may help limit the long-term reputational impact.